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+1 (702)292 1195
This is a US based number.
Charges may apply.
What are the shipping fees and delivery timeline?
Free shipping is offered for all orders.
Items will be finished within 7 business days from the date your order is placed.
You can expect to receive your parcel within 7‑15 days in total.
How can I check the status of my order?
You may check your order status by logging into your account on our website.
We will also send order‑update emails to your registered email address once your order is confirmed, in‑production and shipped out.
Can I cancel my order?
Just a gentle reminder: custom‑made orders cannot be cancelled once confirmed, as production will start right after your order comes in.
Please make sure all your requirements are correct before checkout.
My order is delayed, when will I receive it?
If your order is not processed by the estimated shipping date, our Customer Happiness team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience.
Will I be charged duties, taxes and any other fees
Duties for all orders are already included in the price. You won't need to pay any extra customs charges when you receive your package.
Where do you ship to?
We offer free worldwide shipping.
What is the standard return policy?
All our items are hand‑made custom pieces. Returns and exchanges are not accepted for non‑quality‑related issues.
For quality‑related returns, items must be sent back in their original intact packaging.
How do I return?
1. Log into your account and select "My Orders"
2. Find your order and click "Return Items"
3. Follow the instructions to download the return shipping label and drop off/schedule a pickup.
When will I receive my refund?
Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!
How do I package my return?
Please make sure to pack the item in its original packaging before sending it back.
I mistakenly returned the wrong item!
Please double‑check to ensure you send back the correct item. You will be responsible for shipping costs if the wrong item is returned.
How do I take care of my jewelry?
Store your jade jewelry in its original soft packaging when not worn. Avoid heavy knocks, high heat, perfume, chemicals and long‑term soaking in water. Wipe with a soft clean cloth after wearing.
How do I determine my jewelry size?
For rings, you can use a ring‑sizer tool to measure your finger size. For necklaces and bracelets, please refer to our size guide on each product page.
Do prices ever change?
Prices may adjust due to fluctuations in raw‑material costs. Confirmed orders will be honored at the price at checkout.