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OUR US OFFICE
Located at our administrative office in Wyoming
30 N Gould St Ste R
Sheridan, WY 82801
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FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?Each piece of jade is naturally unique in colour and grain. While we take high‑resolution photos to show the item as accurately as possible, minor natural variations may exist. The jade piece you receive will be the exact one pictured on its product page.
Where can I view my sales receipt?
Once your payment has been processed, your receipt will be sent to your registered email address. You can also access and download your receipt at any time from the Order History section inside your customer account.
How can I return an item?
To initiate a return, please first contact our customer service team via the contact form on this page within 14 days of receiving your order. We will provide you with return instructions once your request has been reviewed and approved. Items must be returned in their original, unused condition with all original packaging intact.
Will you restock items indicated as “out of stock?”
Many of our jade pieces are one‑of‑a‑kind and cannot be restocked. For items that are part of our regular collection, restock times vary. You may click the “notify when available” button on the product page to receive an email once it becomes back in stock.
Where can I ship my order?
We currently ship to most countries worldwide. A full list of available shipping destinations will be shown at checkout once you enter your delivery address.
INFORMATION ABOUT US
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